FAQ
SHIPPING
What does it cost to ship?
$9 CAD Flat-rate shipping for anywhere in Canada (excluding Ontario) for any quality of bottles!Do you ship outside Canada?
Nope. Canada only! ...Excluding Ontario
Why don't you ship to Ontario?
Due to Ontario's Provincial legislation, wineries in BC and other provinces are not permitted to ship wine to Ontario, despite Ontario being in the same country. If you would like this changed, we highly recommend contacting your Member of Provincial Parliament. It sucks, I know, but if we ship to Ontario we could face up to $250k in fines and jail time. Sorry, but your order isn't worth the risk, so please do get in touch with your government representative if you want these rules changed.
When will I get my order?
If you order before noon your order will ship same day. If you order after noon, your order will ship next day.
Victoria, BC: Delivery for all orders in Greater Victoria are free and we will deliver on THURSDAYS only - normally in the early afternoon
BC: Delivered within 1-3 business days.
Outside BC: Delivered within 1-7 business days.
BUY IN STORE
Can I come to the winery and purchase bottles to go?Yes! We're around from 9:00am - 5:00pm Tuesday - Friday. Please check Google for up to date business hours as we occasionally are closed due to unforeseen circumstances. It's just Quinn & Michela running the store, so sometimes life happens.
If you'd like to pick up on the weekend, we're usually around, but can't guarantee hours so please call ahead to make sure someone is there. (250) 213-7517
Do you offer tours?
By Appointment, please call or email
Can I pickup my online order from the winery in Esquimalt?
Yes! We are located at Unit #3 - 859 Devonshire Road, Esquimalt, BC, V9A 4T5.
Pick up hours are from 9:00am - 5:00pm Tuesday-Friday.
Please make sure you select "Pick up" during check out and allow one hour after your online order is placed for it to be prepared - otherwise you may need to wait a bit while we run around getting your order together and give you side-eye for showing up early ;).
GENERAL QUESTIONS
How should I store my vermouth?Unopened at room temp is fine. If storing for longer than 6 months, cellar temperature is better (7C-17C).
Once opened store in the fridge and consume with 6 months.
But don't worry if you opened it and left it on the counter for awhile - it's honestly still fine - the flavours will just get a bit dulled and muted. It won't be at it's best, but it'll still make a pretty killer Negroni.
How does ordering online work?You can place an order for delivery to your home through our online store. All orders are shipped via Canada Post or we delivery ourselves locally within 20km of the winery. On delivery, you must show ID (19+ in BC) before Canada Post will release the parcel to you. If you are not home it will be brought to the nearest post office for pick-up.
Do you have a tasting room?We do not have a tasting room...yet. ;)
A bottle broke in my shipment. What now?
Send me an email! (quinn@esquimaltwine.ca) as soon as you see an issue with your order. We will either refund the cost of the bottle, or replace the bottle in question. Please attach a photo so that we can investigate the issue further.
WHOLESALE
Can I buy your products for my bar/restaurant/liquor store?You sure can! Please email nadia@esquimaltwine.ca and she'll be able to set you up an account and get your order shipped.
We are currently only available in British Columbia and Australia. For BC inquires, please email nadia@esquimaltwine.ca
For Australia, please see Only Bitters or email james@onlybitters.com